Privacy Policy
Last Updated: August 2026
At Asteam Glow, we value your privacy and are committed to protecting the information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which it may be shared with service providers that help us operate our store.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
When you use our website or place an order, we may collect information such as:
Your name, Email address, Telephone number, Billing address, Shipping address, City, state and ZIP code, Order and purchase information, Information you provide when contacting customer service, Information submitted in connection with returns, refunds or product complaints, IP address, Browser and device information, Website usage information, Information collected through cookies and similar technologies.
We only collect information that is reasonably necessary for operating our website, processing orders, providing customer service and fulfilling the purposes described in this Privacy Policy.
How We Use Your Information
We may use your information to:
Process and fulfill orders, Process payments, Arrange shipment and delivery, Send order confirmations and updates, Provide customer support, Process eligible returns, refunds and replacements, Respond to inquiries, Prevent fraud and unauthorized transactions, Maintain website security, Improve our website, products and customer experience, Comply with applicable legal obligations, Send promotional communications where permitted and where appropriate consent has been obtained.
Payment Information
Payments made through our website may be processed by third-party payment providers, including Paystack and other payment services made available through our checkout.
We do not intentionally store complete payment-card details on our own website where those details are processed directly by a third-party payment provider.
Payment providers may process your information according to their own privacy policies and terms.
Order Fulfillment
We work with third-party suppliers, fulfillment providers and shipping companies to process and deliver customer orders.
When you place an order, information necessary to fulfill that order may be shared with the appropriate fulfillment and logistics providers.
This may include:
Name, Shipping address, Telephone number, Order details, Product information, Other information reasonably necessary to complete delivery.
We do not share more information than reasonably necessary for the relevant service.
Third-Party Service Providers
We may use third-party providers to help us operate our website and business.
These may include providers for:
Website hosting, Ecommerce functionality, Payment processing, Product fulfillment, Shipping and delivery, Website security, Analytics, Marketing, Customer communication
These providers may process personal information as necessary to provide their services.
Cookies
Our website may use cookies and similar technologies to:
Keep our website functioning properly, Remember shopping-cart information, Improve website performance, Understand how customers use our website, Maintain security, Support marketing or advertising features where applicable
You may be able to control or disable cookies through your browser settings.
Certain website features may not function properly if cookies are disabled.
How We Share Information
We do not sell your personal information as a business practice.
We may share information when reasonably necessary to:
Process and fulfill your order, Process payments, Deliver products, Provide customer support, Prevent fraud, Protect our website and customers, Comply with applicable law, Respond to lawful requests from government authorities, Protect our legal rights.
International Processing
Some of our service providers may operate in countries other than the country where you live.
As a result, your information may be processed or stored in other jurisdictions when necessary to provide our services.
Where required, we take reasonable steps to protect personal information during such processing.
Data Security
We use reasonable security measures designed to protect your personal information from unauthorized access, misuse, loss or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to:
Complete transactions, Provide customer service, Maintain business records, Resolve disputes, Prevent fraud, Comply with legal, accounting or regulatory obligations
When information is no longer reasonably required, we may delete or anonymize it where appropriate.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to information we hold about you. Request correction of inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where applicable
Request information about how your information is used
These rights may be subject to applicable legal limitations and exceptions.
To submit a privacy-related request, contact us using the details below.
Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policies of those websites before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Asteam Glow
Email: support@asteamglow.store